Privacy Policy
VALUELINK TECHNOLOGIES PRIVATE LIMITED (“VALUELINK“, “Company“, “we“, “us“, or “our“) operates the website https://www.heuriq.ai and the Heuriq platform (together, the “Services“). We are committed to protecting your privacy and handling your personal data in accordance with applicable Indian law, including the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 (the “SPDI Rules“), and the Digital Personal Data Protection Act, 2023 (the “DPDP Act“).
By accessing or using the Services, or by submitting your information through our forms, you consent to the practices described in this Privacy Policy.
1. Information we collect
1.1 Information you provide to us
When you submit a “Request access” or contact form, or otherwise correspond with us, we collect:
- Your name;
- Your work email address;
- Your contact number;
- Your company name; and
- Any other information you choose to include in your message.
1.2 Information we collect automatically
When you visit the website, we and our infrastructure providers may automatically collect limited technical information, such as your IP address, browser type and version, device information, the pages you view, and the date and time of your visit. This information is collected through server logs and cookies and is used for security, fraud prevention, and to operate and improve the website.
1.3 Cookies
We use a small number of cookies and similar technologies that are strictly necessary to operate the website securely and efficiently — for example, security cookies (via our web application firewall) and caching cookies. We do not use third-party advertising or cross-site tracking cookies. You can disable cookies through your browser settings, although some parts of the website may not function as intended.
2. How we use your information
We use the personal data we collect to:
- Respond to your access requests and enquiries;
- Provide, operate, maintain, and improve the Services;
- Communicate with you about your request, our Services, and relevant updates;
- Ensure the security and integrity of our website and systems; and
- Comply with applicable legal and regulatory obligations.
3. Legal basis and consent
We process your personal data on the basis of the consent you provide when you submit your information, and where processing is necessary for the legitimate purposes described in this Policy or required by law. Under the DPDP Act, you may withdraw your consent at any time by contacting us using the details in Section 9. Withdrawal of consent will not affect the lawfulness of processing carried out before withdrawal.
4. How we share your information
We do not sell your personal data. We may share your personal data with:
- Service providers and data processors who help us operate the Services — for example, our website hosting provider and our email service provider (Zoho) — who are bound by confidentiality and data-protection obligations and may process data only on our instructions;
- Legal and regulatory authorities where required by applicable law, court order, or governmental request; and
- Acquirers or successors in connection with a merger, acquisition, financing, or sale of business assets, subject to this Policy.
5. Data storage, security, and retention
We implement and maintain reasonable security practices and procedures, as required under the SPDI Rules and the DPDP Act, designed to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These include administrative, technical, and physical safeguards appropriate to the nature of the data we hold.
Your personal data may be stored and processed in India and, through our service providers, in other jurisdictions. Where data is transferred outside India, we take steps to ensure it remains protected consistent with this Policy and applicable law.
We retain personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required to comply with our legal obligations, resolve disputes, and enforce our agreements.
6. Your rights
Subject to applicable law, including the DPDP Act, you have the right to:
- Access and obtain a summary of the personal data we hold about you;
- Request correction or updating of inaccurate or incomplete personal data;
- Request erasure of your personal data, where applicable;
- Withdraw consent previously given;
- Nominate another individual to exercise your rights in the event of death or incapacity; and
- Raise a grievance regarding our handling of your personal data.
To exercise any of these rights, please contact our Grievance Officer using the details in Section 9.
7. Children’s data
The Services are intended for business users and are not directed at children. We do not knowingly process the personal data of individuals under the age of 18 without verifiable parental or guardian consent, as required under the DPDP Act. If you believe a child has provided us personal data, please contact us so we can take appropriate action.
8. Changes to this Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. The “Last updated” date at the top indicates when this Policy was last revised. We encourage you to review this Policy periodically.
9. Grievance Officer and contact
In accordance with the SPDI Rules and the DPDP Act, you may contact our Grievance Officer with any questions, concerns, or grievances regarding this Privacy Policy or your personal data:
The Grievance OfficerVALUELINK TECHNOLOGIES PRIVATE LIMITED
Workflo Ranka Junction, Property No. 224, 3rd Floor,
Ranka Junction – 80/3, Vijinapura Village, Old Madras Road,
K R Puram Hobli, Bengaluru, Karnataka, India – 560016
Email: info@heuriq.ai
We will acknowledge and address grievances within the timelines prescribed under applicable law.